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These Terms & Conditions form a binding agreement between Fast Cash finx Technologies Pvt. Ltd. (“Fast Cash – finx”) and the Retailers, CSPs, Merchants, and Agents (“Partners”) who use our portal or mobile application to provide digital financial services. By logging into the Fast Cash – finx portal or app, the Partner confirms that they have read, understood, and accepted these Terms. If the Partner does not agree with these Terms, they must immediately stop using the platform and must not offer any services under Fast Cash – finx.
The Partner acknowledges that their access to the Fast Cash – finx system is voluntary and subject to applicable laws and regulatory guidelines issued by NPCI, RBI, UIDAI, Banks, and other authorities. Some services may require additional approval from respective service providers before the Partner can offer them to customers.
Fast Cash – finx may update, modify, or replace these Terms at any time. Continued use of the platform after such changes shall be considered acceptance of the revised Terms.
For the purpose of these Terms, certain words have specific meaning. “Applicable Law” refers to all legal and regulatory requirements that govern digital financial services. “Customer” refers to the end user availing services from the Partner. “Services” refer to AEPS, BBPS, Card Payments, AadhaarPay, Cash@POS, Recharges, PAN Services, and other digital solutions provided under Fast Cash – finx. “Transactions” refer to all electronic activities performed through the Fast Cash – finx system.
The Partner must strictly follow all operational guidelines, compliance requirements, and regulatory norms communicated by Fast Cash – finx or mandated by RBI, NPCI, UIDAI, or Banks. The Partner must maintain accurate records, assist in audits when required, and resolve customer complaints related to transactions performed at their outlet.
The Partner must never overcharge customers, engage in fraudulent practices, or misuse customer data. The Partner is responsible for the behavior and performance of their staff. Any changes in address, contact details, or business information must be promptly updated with Fast Cash – finx.
The Partner must comply with all KYC, AML, and transaction-related requirements and must verify customer identity wherever required. Customer documents, if collected, must be maintained securely and shared with Fast Cash – finx whenever requested.
The Partner must maintain secure devices, updated software, stable internet, and safe infrastructure necessary to provide services. Login credentials provided by Fast Cash – finx must be kept confidential. The Partner is fully responsible for unauthorized access due to negligence.
The Partner must ensure that their systems remain virus-free and should not reverse engineer, modify, or misuse the Fast Cash – finx platform, POS devices, authentication devices, or any other company-provided hardware or software.
The Partner must maintain sufficient balance (Float Amount) in their Fast Cash – finx wallet to process transactions. All receipts must be system-generated, and no manual handwritten receipts may be issued. Partners must not charge customers extra fees other than what Fast Cash – finx officially permits.
The Partner is responsible for ensuring accurate entry of customer information during transactions. Transaction disputes caused due to incorrect data entry must be resolved solely by the Partner.
The Partner must maintain confidentiality of all customer financial data, follow RBI’s fair practice code, and ensure adequate cash availability for withdrawal services.
AadhaarPay and AEPS services require biometric devices and must be used strictly as per UIDAI and Bank guidelines. Partners must never store Aadhaar-related information or misuse customer biometrics.
POS devices provided by Fast Cash – finx remain the company’s property. Devices must be handled with care, returned on demand, and must not be sold, altered, or misused.
The Partner is solely responsible for fraudulent or disputed transactions arising from misuse of AadhaarPay, AEPS, or POS devices.
Partners must treat customers with respect, provide correct information, display charges transparently, and ensure timely resolution of customer issues. Misbehavior, harassment, discrimination, or unprofessional behavior will lead to strict action.
Partners must follow the KYC, AML, and anti-fraud policies of Fast Cash – finx and report suspicious activities immediately.
Partners must use original, licensed, and virus-free devices with stable internet to access the Fast Cash – finx platform. System compatibility and maintenance are the Partner’s responsibility.
Fast Cash – finx may charge non-refundable service setup fees, integration charges, software upgrade fees, or other operational charges. All applicable fees, commissions, and deductions are governed by the latest communication shared via email, SMS, or portal updates.
Fast Cash – finx may terminate Partner access with or without cause. Termination may occur for violation of Terms, fraud, overcharging customers, misuse of platform, regulatory non-compliance, unethical behavior, or reputational damage to Fast Cash – finx.
Upon termination, the Partner must stop offering all services, return company-owned devices, and settle all financial liabilities.
Fast Cash – finx is not responsible for business losses, downtime, operational failure, loss of data, system errors, or third-party issues. The maximum liability of Fast Cash – finx, in any case, will never exceed ₹100 or the transaction value in dispute, whichever is lower.
Fast Cash – finx provides services on an “as is” and “as available” basis without guarantees of uninterrupted access, error-free operations, or protection from technical issues. The Partner uses the system entirely at their own risk.
The Partner agrees to indemnify Fast Cash – finx for any loss, penalty, legal cost, regulatory fines, or damages arising from misuse, fraud, negligence, violation of Terms, or illegal activity conducted by the Partner or their staff.
All information shared by Fast Cash – finx, including customer data, transaction logs, technology details, and business information, must be kept confidential. Unauthorized sharing or misuse of confidential data will result in strict legal action.
Fast Cash – finx may update these Terms at any time. The Partner must stay updated and continue using the platform only if they agree with the revised Terms.
These Terms are governed by the laws of India. All disputes will fall under the exclusive jurisdiction of courts in Hyderabad, Telangana unless otherwise specified.
For any complaint or grievance, Partners may contact the Fast Cash – finx Grievance Officer: Grievance Officer: Email: support@fastcashfinx.com Phone: +91 9542421232 Timings: Monday–Saturday, 10 AM to 5 PM
All official communication must be addressed to the corporate office of Fast Cash – finx using registered post, email, or other approved methods.
finx is a modern fintech platform designed to help retailers earn more with simple, fast and secure digital services.